Follow-The-Sun Support Model: The Challenges And How To Overcome Them
Follow-the-sun support has fast become the top worldwide standard of customer service. The idea is to provide all your customers and (potential) customers throughout the world with 24/7 support by call routing to available service representatives around the globe. As the support centre in London enters the afternoon shift New York is just starting up. New York hands over to…
Natterbox to revolutionize Global Voice Cloud Telephony for CRM users
Leading UK-based global voice cloud services provider today announced it would be featuring Natterbox Voice Cloud Telephony, the first complete global telephony system managed completely from within CRM at Dreamforce® 16. The global service sets off a new era in self-service for both landline and mobile telephony – for the world’s leading enterprise cloud ecosystem. With this innovation, Natterbox has…
‘Brexpansion’ Under Threat? Micro-Multinational Growth Could Be Jeopardised by EU Uncertainty
Research conducted by Sussex Innovation indicates that Western Europe is still the key market for UK SMEs expanding internationally Micro-multinationals understood to drive innovation and economic growth Customer acquisition, technology infrastructure and recruitment cited as main challenges to growing businesses abroad LONDON, 18th August 2016: Research into the emerging trend for ‘micro-multinationals’ – SMEs taking advantage of new technological advances…
It’s Good to Talk: Online Capabilities Fuel Micro-Multinational Growth But the Telephone is Still Vital for Customer Relationships
Research conducted by Sussex Innovation reveals that UK SMEs are reliant on email, CRM and telephony when expanding internationally. Social media a comparatively low priority for global communications. Technology infrastructure cited as a major challenge to growing businesses abroad LONDON, 18th August 2016: Research into the emerging trend for ‘micro-multinationals’ – SMEs taking advantage of new technological advances in order…
The Challenge teams with Natterbox
Charity for building an integrated society connects generations with telephony and Salesforce integration. London August 9th 2016. Today Natterbox announces that The Challenge, the UK's leading charity for building a more integrated society has chosen Natterbox cloud telephony and Salesforce integration to help get more young people involved in the NCS (National Citizen Service), a government-backed programme which brings together young…
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In less than 5 minutes you can experience 3 of Natterbox’s key features that transform customer experience over the telephone; personalised text to speech, call recording and email and SMS text alerts.
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