Natterbox explores how to utilise business intelligence from voice in new guide: Look Who’s Talking! Available to download now…

If your business relies on the phone (mobile or landlines) to communicate with customers or generate revenue that this latest Quick Guide is a must-read. Quick Guide: Look Who's Talking! How to Utilise Business Intelligence from Voice Telephone conversations form part of the customer journey and the device (mobile or landline) is a vital communication tool. If voice is invisible in your…

Natterbox partners with Orange Business Services – Trading Solutions for Mobile Call Recording

Natterbox, the pioneering cloud based voice services company, today announced that it has signed a partnership with Orange Business Services - Trading Solutions to provide mobile call recording. The solution is network-based, meaning that users will not have to install any apps or software, or configure their device in any way. The service works on every network that Orange partners…

Natterbox FSA-Compliant Mobile Call Recording now integrates with Red Box

Natterbox, the cloud voice services provider, now integrates its FSA compliant mobile call recording service with Red Box Recorders to provide alternative storage options to financial institutions. The Natterbox integration with Red Box enables captured audio on mobile devices, via Natterbox’s SIM-based mobile call recording service, to be delivered to an on-premise Red Box solution. Neil Hammerton, CEO at Natterbox,…

Death of the office landline: more than half of workers snub desk phones for mobiles

Two thirds of employees take calls outside of office hours, finds Natterbox survey. More than half of workers now use their mobile phones in preference to their office landline marking a new era of remote and flexible working, research has revealed. The survey by Natterbox, the cloud based voice service provider, has found that 53 per cent of staff conduct…

Why the fastest growing company in history partnered with Natterbox to revolutionise its voice.

Case Study: Groupon Challenges Groupon’s exceptional growth meant its telephone customer interactions were multiplying at an astonishing rate. With a company philosophy to provide unbelievable customer service, Groupon needed an innovative phone system that could stand the pressure and go beyond the traditional realms of telecoms. “We desperately needed a voice solution that was flexible, scalable and efficient but one…