Why the fastest growing company in history partnered with Natterbox to revolutionise its voice.

Case Study: Groupon Challenges Groupon’s exceptional growth meant its telephone customer interactions were multiplying at an astonishing rate. With a company philosophy to provide unbelievable customer service, Groupon needed an innovative phone system that could stand the pressure and go beyond the traditional realms of telecoms. “We desperately needed a voice solution that was flexible, scalable and efficient but one…

Event update: Natterbox exhibiting at Cloudforce London 2012 on May 22nd

Natterbox, a cloud voice services provider, is exhibiting at the biggest event in the Salesforce.com UK calendar – Cloudforce London on May 22nd 2012. Cloudforce is free to attend and is packed with sessions on how to get the most out of Salesforce as well as a great place to get introduced to breakthrough technologies, such as Natterbox. Natterbox ‘glues’…

Revealed: The top five call centre gripes infuriating UK customers

Waiting time tolerance threshold is less than 10 minutes for majority of Brits, research finds. Patronising pre-recorded messages, long waiting times and rude operators are among the biggest bugbears of UK customers, research has revealed. The survey by Natterbox, the cloud based voice services provider, found just four per cent of customers are patient enough to wait more than 30…

Six in 10 customers have ditched a company for poor telephone customer service

Consumers prefer telephone contact over social media, poll reveals. More than six in ten customers have ditched a company because its telephone customer service has been so bad, research has revealed. The poll* by Natterbox, the voice services company, found that Internet providers were the most unpopular, with one in five respondents (22 per cent) saying they had cancelled their…

Natterbox moves operations to central London hub

Voice expert expands with no impact to customer services. Natterbox, the pioneering cloud based voice services company, has moved to a new office location, taking up residence in central London. Edging closer to the UK technology hub Silicon roundabout, Natterbox has moved its sales and marketing operations from the leafy suburbs of Surrey, to offices in Warnford Court, located close…