News

Stay up to date with all the latest news and press releases from Natterbox.

Natterbox FSA-Compliant Mobile Call Recording now integrates with Red Box

Natterbox, the cloud voice services provider, now integrates its FSA compliant mobile call recording service with Red Box Recorders to provide alternative storage options to financial institutions. The Natterbox integration with Red Box enables captured audio on mobile devices, via Natterbox’s SIM-based mobile call recording service, to be delivered to an on-premise Red Box solution. Neil Hammerton, CEO at Natterbox,…

Death of the office landline: more than half of workers snub desk phones for mobiles

Two thirds of employees take calls outside of office hours, finds Natterbox survey. More than half of workers now use their mobile phones in preference to their office landline marking a new era of remote and flexible working, research has revealed. The survey by Natterbox, the cloud based voice service provider, has found that 53 per cent of staff conduct…

Why the fastest growing company in history partnered with Natterbox to revolutionise its voice.

Case Study: Groupon Challenges Groupon’s exceptional growth meant its telephone customer interactions were multiplying at an astonishing rate. With a company philosophy to provide unbelievable customer service, Groupon needed an innovative phone system that could stand the pressure and go beyond the traditional realms of telecoms. “We desperately needed a voice solution that was flexible, scalable and efficient but one…

Event update: Natterbox exhibiting at Cloudforce London 2012 on May 22nd

Natterbox, a cloud voice services provider, is exhibiting at the biggest event in the Salesforce.com UK calendar – Cloudforce London on May 22nd 2012. Cloudforce is free to attend and is packed with sessions on how to get the most out of Salesforce as well as a great place to get introduced to breakthrough technologies, such as Natterbox. Natterbox ‘glues’…

Revealed: The top five call centre gripes infuriating UK customers

Waiting time tolerance threshold is less than 10 minutes for majority of Brits, research finds. Patronising pre-recorded messages, long waiting times and rude operators are among the biggest bugbears of UK customers, research has revealed. The survey by Natterbox, the cloud based voice services provider, found just four per cent of customers are patient enough to wait more than 30…