Revealed: The top five call centre gripes infuriating UK customers

Waiting time tolerance threshold is less than 10 minutes for majority of Brits, research finds. Patronising pre-recorded messages, long waiting times and rude operators are among the biggest bugbears of UK customers, research has revealed. The survey by Natterbox, the cloud based voice services provider, found just four per cent of customers are patient enough to wait more than 30…

Six in 10 customers have ditched a company for poor telephone customer service

Consumers prefer telephone contact over social media, poll reveals. More than six in ten customers have ditched a company because its telephone customer service has been so bad, research has revealed. The poll* by Natterbox, the voice services company, found that Internet providers were the most unpopular, with one in five respondents (22 per cent) saying they had cancelled their…

Natterbox moves operations to central London hub

Voice expert expands with no impact to customer services. Natterbox, the pioneering cloud based voice services company, has moved to a new office location, taking up residence in central London. Edging closer to the UK technology hub Silicon roundabout, Natterbox has moved its sales and marketing operations from the leafy suburbs of Surrey, to offices in Warnford Court, located close…

Fujitsu enters mobile call recording market by partnering with security-leader Natterbox

Network-based solution provides full compliance with FSA regulation in direct response to market need. In response to a now urgent need among UK financial institutions, Fujitsu has entered into a partnership with market leader Natterbox with exclusive rights to offer their network-based recording and retention management solution for mobile devices. The joint offering provides full, robust compliance with the FSA…

Natterbox extends your office into the field with revolutionary new technology

Natterbox, a UK-growth company that provides supercharged voice services, will launch the latest development in hosted voice technology to UK businesses – a service specifically for mobile devices. The service, called Voice Anywhere Mobile Branch Exchange (MBX), is different to both on-premise PBX and Hosted PBX because it does not require the use of landline phones. Instead the service provides…