Increase Customer Satisfaction With Dynamic Data Source Integration and Call Routing, says Natterbox

The integration of customer relationship management, for example Salesforce, into a business’ telecoms systems helps forge better client relationships but dynamic call routing is a unique way of increasing customer satisfaction, according to Natterbox, a provider of hosted voice SaaS solutions. Natterbox’s large and small business PBX product can be easily integrated into a business’ CRM, helping to achieve more…

Businesses Must Embrace Voice Recording, Says Natterbox

Despite it being regulated, businesses within the financial services sector should, as a matter of precaution as well as protection, embrace call recording services, according to Natterbox, a new provider of hosted voice services. The Bank of England has made call recording a regulatory requirement for financial institutes when monetary transactions are involved as it not only helps them to…

Every Device can now be an Extension of Your Business Number

Natterbox, a pioneer of cost effective telecommunications solutions within the hosted voice and VoIP sector, is now making it easier than ever for businesses to stay connected by offering a service that can programme any device as an additional extension. Natterbox's hosted PBX service allows any device, whether it is a landline, a mobile or even a computer, to be…

Businesses have not been able to route calls cost effectively for years, says Natterbox

Making and routing telephone calls has always been costly for any business, according to Natterbox, but the call anywhere solution within its hosted voice Saas enables companies to manage their telecoms expenditure effectively. Businesses of any size can quickly see their phone bill rise depending on the cost per minute to different devices and countries. Often charges vary between UK…

Billing A Major Headache For Business Telecoms Customers, Says Natterbox

Businesses that use traditional telecoms systems are experiencing continued frustrations with accounts and billing, according to Natterbox, a provider of hosted voice services. Launched in July 2010, this innovative new player in the UK telecoms industry says that its market research suggests that billing problems are a major cause of frustration for business customers, with the complexity of reporting and…