Essential information about call recording legislation in Australia, the United Kingdom and the United States

This blog post will tell you what you need to know about call recording laws in the US, the UK and Australia. All call recording, whether mobile call recording or landline, are subject to some controversy. However, recording a call might also be mutually beneficial in case of a dispute. In the UK, for example, companies in the Financial Services…

Follow-The-Sun Support – Isn’t Just About The Sun!

Follow-The-Sun support well deserves its highly accolated reputation. The system enables you to provide your customers with 24/7 support worldwide, previously a level of service only available to big corporation’s customers. You can read about what 24/7 FOLLOW-THE-SUN support is, why it’s important and the infrastructure challenges faced when providing it in our previous blog post. This post below is…

Follow-The-Sun Support: The Challenges And How To Overcome Them

Follow-the-sun support has fast become the top worldwide standard of customer service. The idea is to provide all your customers and (potential) customers throughout the world with 24/7 support by call routing to available service representatives around the globe. As the support centre in London enters the afternoon shift New York is just starting up. New York hands over to…

Cloud vs Hosted? Same Same but different!

Moving your PBX to the Cloud is no longer an exotic idea. We are now seeing broad adoption of this strategy for business telephony but if you regularly hear the words Hosted, Cloud and SaaS (Software-as-a-Service) used in the same sentence to describe the same thing you are not alone. There is understandably some confusion around these interchangeable terms so…

Moving your Voice to the cloud

Some of you may be thinking that the acceleration of digital communications must surely portend the decline of the telephone, in fact one or two of may be wondering how long it will be until the ubiquitous chunk of plastic will disappear from our desks altogether. Whatever it is you are thinking some things are for sure, one is that…