Maintaining trust in a global business environment

Research released by the Royal Mail last week emphasises many of the points raised in our recent report, UK Micro-Multinationals: Business Beyond Borders. It states that 35% of the British businesses they surveyed believe that Europe holds the most potential to generate new sales for them. Our own research suggested the same, particularly emphasising our country’s business relationships with robust…

Why the telephone still rules

Over the past few months, we’ve asked the team at business incubation network, Sussex Innovation, to research micro-multinationals; small businesses who start to trade overseas early in their lifecycle. We already feel that we know a lot about what it’s like for these companies – many of them are our customers, after all – but we wanted to know more…

Natterbox to revolutionize Global Voice Cloud Telephony for CRM users

leading UK-based global voice cloud services provider today announced it would be featuring Natterbox Voice Cloud Telephony, the first complete global telephony system managed completely from within CRM at Dreamforce® 16. The global service sets off a new era in self-service for both landline and mobile telephony – for the world’s leading enterprise cloud ecosystem. With this innovation, Natterbox has…

‘Brexpansion’ Under Threat? Micro-Multinational Growth Could Be Jeopardised by EU Uncertainty

Research conducted by Sussex Innovation indicates that Western Europe is still the key market for UK SMEs expanding internationally Micro-multinationals understood to drive innovation and economic growth Customer acquisition, technology infrastructure and recruitment cited as main challenges to growing businesses abroad LONDON, 18th August 2016: Research into the emerging trend for ‘micro-multinationals’ – SMEs taking advantage of new technological advances…

It’s Good to Talk: Online Capabilities Fuel Micro-Multinational Growth But the Telephone is Still Vital for Customer Relationships

Research conducted by Sussex Innovation reveals that UK SMEs are reliant on email, CRM and telephony when expanding internationally. Social media a comparatively low priority for global communications. Technology infrastructure cited as a major challenge to growing businesses abroad LONDON, 18th August 2016: Research into the emerging trend for ‘micro-multinationals’ – SMEs taking advantage of new technological advances in order…