Salesforce CTI Integration
Seamlessly integrate your business telephony system inside Salesforce for unparalleled visibility of every call.
CTI, or computer telephony integration, is a key component to any customer service strategy. Salesforce CTI is one of the most popular methods used to connect your business phone and CRM platform together. Allowing your phone conversations to be tracked inside Salesforce Service Cloud and Sale Cloud for true business insight.
Unlock the full potential of Salesforce
Our unrivaled CTI integration allows you to natively run Salesforce reports, helping you to optimize ROI and gain complete visibility into the performance of your sales and contact center teams.
Boost sales productivity
Help your sales team spend more time selling and less time on admin work. With a range of features like click-to-dial, automatic lead updating, and voicemail drop that boost productivity by 25%.
Create next-level customer experiences
Give your service reps the power to deliver personalized customer experiences with instant access to full service history in Salesforce, resulting in faster resolutions and enhanced customer satisfaction.
See Natterbox's Salesforce CTI integration in action
Features
Screen Pop
Instantly understand who’s calling you and why they’re calling with a 360° view of your prospect and customer information.
Automatic Data Capture
Make Salesforce your single source of truth and eliminate the need for additional admin.
Click-to-Dial
Make calls directly from Salesforce by simply clicking a lead/contact record’s telephone number — no more manual dialing.
Salesforce Address Book
Search and click-to-dial Salesforce contacts and your organization’s contacts from directly within Salesforce.
Dialer
Dynamically push leads, contacts, and accounts for your reps to call from any number in Salesforce.
Global Platform
Scale and manage your phone platform easily within Salesforce — no hardware or software.
