CTI, or computer telephony integration, is a key component to any customer service strategy. Salesforce CTI is one of the most popular methods used to connect your business phone and CRM platform together. Allowing your phone conversations to be tracked inside Salesforce Service Cloud and Sale Cloud for true business insight.
Unlock the full potential of Salesforce
Boost sales productivity
Create next-level customer experiences
See Natterbox's Salesforce CTI integration in action
Instantly understand who’s calling you and why they’re calling with a 360° view of your prospect and customer information.
Automatic Data Capture
Make Salesforce your single source of truth and eliminate the need for additional admin.
Make calls directly from Salesforce by simply clicking a lead/contact record’s telephone number — no more manual dialing.
Salesforce Address Book
Search and click-to-dial Salesforce contacts and your organization’s contacts from directly within Salesforce.
Dynamically push leads, contacts, and accounts for your reps to call from any number in Salesforce.
Scale and manage your phone platform easily within Salesforce — no hardware or software.
See Why Our Customers Love Natterbox
Fast, Easy 100% in Salesforce
Natterbox was able to help us increase speed of customer engagement with Salesforce CTI plus unify our offices and simplify our telecoms supply and contracts across our Australian, UK, Thailand, USA and German operations 100% through Salesforce.
Head of Sales
Being able to set up and manage our phone system, contact centre and CTI, inside Salesforce has been a game changer. Natterbox support have been great and are like a part of our team, knowledgeable and always happy to help.
Natterbox – Great solution!
We implemented Natterbox after an extensive selection process looking for Salesforce integrated telephony. I can’t recommend a 3rd party app more than this – but the key difference with Natterbox are the humans that work there.
CRM Specialist / Salesforce Administrator