
Salesforce CTI Integration
Seamlessly integrate your business telephony system inside Salesforce for unparalleled visibility of every call.
CTI, or computer telephony integration, is a key component to any customer service strategy. Salesforce CTI is one of the most popular methods used to connect your business phone and CRM platform together. Allowing your phone conversations to be tracked inside Salesforce Service Cloud and Sale Cloud for true business insight.
Unlock the full potential of Salesforce

Boost sales productivity

Create next-level customer experiences

See Natterbox's Salesforce CTI integration in action
Features

Screen Pop
Instantly understand who’s calling you and why they’re calling with a 360° view of your prospect and customer information.

Automatic Data Capture
Make Salesforce your single source of truth and eliminate the need for additional admin.

Click-to-Dial
Make calls directly from Salesforce by simply clicking a lead/contact record’s telephone number — no more manual dialing.

Salesforce Address Book
Search and click-to-dial Salesforce contacts and your organization’s contacts from directly within Salesforce.

Dialer
Dynamically push leads, contacts, and accounts for your reps to call from any number in Salesforce.

Global Platform
Scale and manage your phone platform easily within Salesforce — no hardware or software.