Our website uses cookies to ensure you get the best experience while you’re here. Read our privacy policy for more information.

Natterbox

Natterbox QuickStart

Get access to a global telephony platform inside Salesforce in as little as 24 hours.

Voice doesn’t have to be complicated. We’ve created two QuickStart packages, QuickStart Pro and QuickStart Premium, that simplifies telephony and enables businesses to get up and running as quickly as possible. Gaining instant access to core inbound and outbound call features, with the flexibility to scale as and when you need to.
QuickStart Pro

Designed for teams who need to make and track their calls easily within Salesforce. Offering a full set of outbound functionality to make it simple for your reps to make calls that are automatically tracked in Salesforce, with simple inbound routing.

Benefits include:

  • Fully cloud-based telephony platform implemented by the Natterbox team, with over 10+ years of voice expertise
  • Complete visibility of call data tracked inside Salesforce
  • Outbound efficiencies with click-to-dial and automatic activity logging
  • Out-of-the-box inbound call flow with Sales and Service IVR routing
  • Intuitive self-service administration with access to onboarding documentation and video guides
contactCenters_two
QuickStart Premium

QuickStart Premium includes everything in our Pro package, plus offers a fully-featured contact center that enables personalized caller journeys and greater Service agent efficiencies.

Everything in Pro, plus:

  • Greater inbound functionality for your Service agents through automatic case popping and creation
  • Deeper integration with Salesforce that enables personalized caller journeys using Salesforce data and dynamic routing to provide an even greater customer experience*
  • Offer your customers automatic callbacks so they don’t need to wait in call queues to speak with an agent
Retail_three

Check out our 5-star App on Salesforce AppExchange

Key Features

Voice_Click-to-Dial
Click-to-Dial

Make calls directly from Salesforce by simply clicking a lead/contact record’s telephone number — no more manual dialing.

Mobile_Set-Availability
Opening Hours

Set up opening hour rules and out-of-hours voicemail to ensure you never miss important calls.

Mobile_Salesforce-Address-Book
Automatic Activity Logging

Ensure all activities are tracked to the related object by automatically logging calls directly to a Lead, Contact, Account or Case.

Voice_Intelligent IVR
IVR Routing

Get started with an inbound call flow with Sales and Service IVR routing, with the flexibility to scale as you need.

Voice_Voicemail
Voicemail-to-Email

Get notified by email when a voicemail message is left, with a direct link to the recording.

why-nb__productivity-
Native Salesforce Reporting

Leverage out-of-the-box Salesforce reports that track detailed metrics including dials, talk time, and call abandonment rate.

Mobile_Call-wrap-up
Dynamic Routing*

Achieve truly personalized routing by using your Salesforce data to route calls based on agents’ skills, account owners, opportunity/case owners, and more.

Voice_Call Queues
Mobile App

Empower your service agents and sales reps to handle both inbound and outbound calls via mobile while having all their call data tracked inside Salesforce.

Mobile_Call-Recording
Call Recording

Automatically record calls, store them securely, and access them from directly within Salesforce.

Not sure which QuickStart package is right for you?

Speak to one of our voice experts today and schedule a demo to found out.