Natterbox for Sales Cloud®

Increase productivity with automatic call capture and lead/contact record updates, regardless whether you’re in the office or on the road.

Make and receive calls as soon as you log into Salesforce

By installing Natterbox from the Salesforce AppExchange, you’ll have complete click-to-dial for every single number within your Salesforce instance. Not to mention, a whole host of productivity features like live note taking, customised wrap up codes, automatic activity capture, and so much more.

Discover how quick and easy it is to get started – Request a demo or start a chat with us today!

Constantly under pressure to hit target?

31% of salespeople cite poor access to different types of data, including data outside of Salesforce, as the biggest barrier to deriving insights from Salesforce.

79% of salespeople regularly spend time during their workday inputting the same data into multiple systems, which increases the risk of human error affecting your data quality.

Source: Salesforce, State of Sales

To have successful conversations with your customers and prospects, you need to have access to the right tools to get the job done.

Natterbox removes the complexity from manually updating Salesforce with call activity, by automatically capturing data and updating the lead and contact record, regardless if you’re in the office or on the road. No more time wasted on incomplete data, multiple sources and manual admin methods.

Key Features & Benefits

Salesforce Integration

The world’s first global business phone system with Contact Centre, 100% embedded and managed entirely within Salesforce.

Increased User Adoption

Unlock the full potential of Salesforce with improved adoption from automatic activity logging and pre-defined wrap up codes, empowering agents with a complete activity history.

Accelerate Sales Productivity

Gain greater efficiency with click-to-dial, screen pop, progressive and preview dialler, live note taking and automatic activity capture via Salesforce CTI.

Actionable Insights

70+ points of call data captured and automatically pushed into a lead/contact in Salesforce. All of which can be built into 120+ customisable Salesforce reports and dashboards, to help you make better business decisions.

Global Data Centres

Natterbox is available worldwide; serviced by our network of 8 global data centres, providing quality of service for calls, reliability and reduced complexity.

Quality Assurance

Listen live and Record calls to ensure every communication with customers and prospects is of the highest standard.

Track Marketing ROI

Assign Numbers to campaigns, and give sales complete visibility over where inbound leads are attributed to.

Total Visibility

View inbound and outbound customer call history, sales team total calls, average time length, call waiting time and more, directly through Salesforce and our Wallboards.

Easily Scalable

Expand into new markets with Salesforce PBX and deploy a new phone system in a new location, in a matter of minutes.

Can I keep my existing phone system?

Natterbox can operate over the top of an existing PBX system or we can provide our own Cloud PBX technology allowing Natterbox to support your end to end phone system and have all configuration served from within your Salesforce system.

Can I have Wallboard status screens on my office walls?

Natterbox Contact Centre module provides wallboard functionality with unlimited wallboard licensing included. You can configure what is shown on the wallboards from within Salesforce.

Can I keep my advertised number?

Natterbox is able to port most numbers to our service, dependent on local Telecomms regulations. You retain ownership of the number throughout. We operate an expert porting team and can provide free advice and guidance in this area.

Can managers listen to people's calls?

If permissions are set then a manager can listen to a user’s calls. Natterbox has a Listen Live feature whereby the manager can choose to listen in on a call directly from Salesforce and select whether they would like to listen only, whisper help to the agent, or barge to talk to both parties. A manager or user can also listen to call recordings depending on permissions set within Salesforce