Natterbox can operate over the top of an existing PBX system or we can provide our own Cloud PBX technology allowing Natterbox to support your end to end phone system and have all configuration served from within your Salesforce system.
Make and receive calls as soon as you log into Salesforce
By installing Natterbox from the Salesforce AppExchange, you’ll have complete click-to-dial for every single number within your Salesforce instance. Not to mention, a whole host of productivity features like live note taking, customised wrap up codes, automatic activity capture, and so much more.
Constantly under pressure to hit target?
Burdened with administrative and non-selling tasks?
Fed up with incomplete data and lost visibility of call activity?
31% of Sales cite poor access to different types of data, including data outside of Salesforce, as the biggest barrier to deriving insights from Salesforce.
79% of salespeople regularly spend time during their workday inputting the same data into multiple systems, which increases the risk of human error affecting your data quality.
Source: Salesforce, State of Sales
To have successful conversations with your customers and prospects daily, you need to have access to the right tools to get the job done. No more time wasted on incomplete data, multiple sources and manual admin methods.
Natterbox removes the complexity from manually updating Salesforce with call activity, by automatically capturing data and updating the lead and contact record, regardless if you’re in the office or on the road.
We’ve been particularly impressed with the ease of administrating the system. Even staff without an IT background can do it.
Call activity is automatically populated into our CRM system and logged against the correct contact, opportunity or account, significantly improving the integrity of our data.
Natterbox has delivered at least an hour a day in productivity gains for each user. This equates to estimated £4k savings per year and a £200k annual saving across the business. All this for a solution that cost no more than our previous telephony system which delivered a fraction of the benefits.
With a reliable system, focus can shift from infrastructure and on to the customers – who are most important. Natterbox has improved data integrity and reporting in Salesforce. Calls are automatically logged against the correct contact, opportunity or account and call data can be easily analysed in detailed reports in Salesforce.
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Key Features & Benefits
The world’s first global business phone system with Contact Centre, 100% embedded and managed entirely within Salesforce.
Increased User Adoption
Unlock the full potential of Salesforce with improved adoption from automatic activity logging and pre-defined wrap up codes, empowering agents with a complete activity history.
Accelerate Sales Productivity
Gain greater efficiency with click-to-dial, screen pop, progressive and preview dialler, live note taking and automatic activity capture via Salesforce CTI.
60+ points of call data captured and automatically pushed into a lead/contact in Salesforce. All of which can be built into 120+ customisable Salesforce reports and dashboards, to help you make better business decisions.
Global Data Centres
Natterbox is available worldwide; serviced by our network of 8 global data centres, providing quality of service for calls, reliability and reduced complexity.
Expand into new markets with Salesforce PBX, and deploy a new phone system in a new location, in a matter of minutes.
Listen live and Record calls to ensure every communication with customers and prospects is of the highest standard.
Track Marketing ROI
Assign Numbers to campaigns, and give sales complete visibility over where inbound leads are attributed to.
View inbound and outbound customer call history, sales team total calls, average time length, call waiting time and more, directly through Salesforce and our Wallboards.
One Trusted Provider
We own our own Cloud PBX and our solution is 100% managed and embedded within Salesforce. Enabling transparency, flexibility and support, without needing to escalate to third party telephony suppliers.
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Natterbox Contact Centre module provides wallboard functionality with unlimited wallboard licensing included. You can configure what is shown on the wallboards from within Salesforce.
Natterbox is able to port most numbers to our service, dependent on local Telecomms regulations. You retain ownership of the number throughout. We operate an expert porting team and can provide free advice and guidance in this area.
If permissions are set then a manager can listen to a user’s calls. Natterbox has a Listen Live feature whereby the manager can choose to listen in on a call directly from Salesforce and select whether they would like to listen only, whisper help to the agent, or barge to talk to both parties. A manager or user can also listen to call recordings depending on permissions set within Salesforce