Give your service agents the systems they need to be customer service superstars.
Natterbox AVS Contact Centre for Salesforce and Service cloud is a complete global contact centre solution for your business embedded and managed directly through Service Cloud.
AVS Contact Centre features for Service Cloud
Natterbox AVS Contact Centre for Service Cloud gives you a comprehensive range of capabilities to maximise your customer service success.
Natterbox AVS is Salesforce Lightning ready.
Natterbox AVS for Contact Centre gives Salesforce system administrators complete control over the setup and management of their contact centre directly though the Service Cloud interface. Set up and manage dynamic call queue, complex call policies and routing over their global business.
Easily route calls to different service teams anywhere in the world, according to service desk and customer needs using custom rules, such as caller ID, location time of day, agent skills and any information based in Service Cloud.
Give your service teams the ability to delivery fast and personalised service by leveraging the customer data already in Service Cloud. Benefit from productivity features that include click to dial, record pop, incoming call whispers, live call history notes and more, all within the Service Cloud interface. Natterbox AVS for Service Cloud is also mobile ready, making it the perfect companion for service teams on the road. Find out more.
Natterbox AVS for Service Cloud gives you total reporting visibility across all aspects of your contact centre. View inbound and outbound customer call history, sales team total calls, average time length, call waiting time and more, directly through the salesforce interface and Natterbox contact centre Wallboards. Find out more.
Discover all the benefits
Natterbox is available worldwide serviced by our global network of data centre Infrastructure providing quality of service, reliability, reduced complexity and at great value. Natterbox is available wherever you use Salesforce.
100% in Service Cloud
Natterbox Advanced Voice Services is 100% native in Salesforce enable and manage your phone system entirely from within Service Cloud.
Contact Centre in Salesforce
Create and manage your global cloud contact centre directly from Service Cloud Create call queues, manage agents and leverage the information in Service Cloud to deliver exceptional levels of personalised customer service.
Keep your existing phone numbers and buy local and International phone numbers from within Service Cloud.
Revolutionary Web Phone provisioned and enabled in Service Cloud. No software.
CTI Click to Dial and Screen Pop
Make calls, retrieve customer records and automatically capture all call data into Service Cloud against any object.
Natterbox AVS Contcat Centre and all features are 100% available from the cloud - no software required.
Natterbox AVS Contact Centre and all features are 100% available from the cloud - no hardware required.
All features of AVS from Natterbox are 100% Salesforce Lightning ready.
Presence and Availability Controls
Service Agents and Managers can configure and manage their availability states from the CTI and Contact Centre Wallboards.
Dynamic Call Queues
Callers can be routed to the right call queues based on any data in Service Cloud.
Salesforce Based Call Routing
Improve customer experience
Prioritise VIP callers
Automatically route callers to the right department
Contact Centre Wallboards
Wallboards ensure that management and staff have the realtime business insight to dynamically manage resources to maximise contact centre effectiveness. Close integration with Service Cloud ensures that customer information is used to optimise the effectiveness of all customer facing phone operations.
Reports and Dashboards
Choose from 120+ customisable native Salesforce call activity reports and dashboards.
Chatter, Email & SMS Alerts and Notifications
Keep Systems Administrators, staff and customers informed with Natterbox Email and SMS Alerts and Chatter notifications.
Acknowledge customer calls with an email or SMS Update Chatter feeds.
Let field sales and service personnel know when a VIP customer calls.
Advanced Call Logging
Complete call records available from within Service Cloud. Full event and audit logs for all activity on the system are also embedded directly in Salesforce.
On demand call recording for landline and mobile.
Comprehensive range of compliance features.
Playback recordings from Service Cloud records or Chatter feed.
listen in on any call so you can ensure your investment in training is paying off and that your customers are receiving the very best service. Provide live in call call coaching via barge feature.
Voicemail in Service Cloud
Natterbox voicemail in Service Cloud allows users to listen to voicemails directly from Salesforce or have them emailed out as soon as the voicemail is left. Natterbox voicemail to Servoce Cloud means you'll never have to dial-in to check or retrieve voicemail again.
Create sophisticated IVR policies such as automated customer satisfaction surveys in just a few clicks with Natterbox easy to use drag and drop administrator console.
Dynamic in call announcements
Keep your callers informed, customise announcements and Agent whispers anywhere in the call flow, create dynamic self-serve customer feedback systems.
Process Builder/Workflow Integration
Natterbox is now an endpoint for Salesforce Process Builder and Workflow rules. Trigger an SMS to the customer when a case is updated. Automatically connect a call to your telesales team whenever a new lead is created. Any action in Salesforce can now trigger a Natterbox policy.
Natterbox is available worldwide serviced by our global network of data centre infrastructure providing quality of service, reliability, reduced complexity and at great value.Try now
Hear what our customers say
“Natterbox unites our entire business, across multiple locations on one corporate telephony service. From a management perspective, we have a Group overview of telephony activity for all the subsidiaries, at the click of a button. Our customers and employees enjoy a consistent, reliable telephony experience.”
Business Advisory Service
“With a reliable system, focus can shift from infrastructure and onto the customers – who are the most important thing to us.”
“Natterbox is flexible, scalable and efficient. As an online business, telephone interactions represent an important opportunity to get closer to our customers. You can’t put a price on their experience”