Are you losing business from generic communication with your customers?
How long does it take for your customers to get through to the relevant agent?
How many times do your customers have to repeat themselves because you haven’t got their details to hand?
65% of people say they’re extremely likely or somewhat likely to switch brands if a company doesn’t personalise their communication to them
83% of people expect to be immediately routed to the agent most knowledgeable about their issue
78% of people expect the agent to know their service history so they don’t have to spend time repeating themselves.
Source: Salesforce, State of the Connected Customer
Your customer’s telephone journey starts as soon as they dial your number.
Complicated and generic Interactive Voice Response (IVR) leads to frustration and complaints. Put yourself in your customers’ shoes and assess your current telephony experience from their perspective. The best experience we get anywhere, becomes the experience we expect everywhere.
Is it an experience you would like to receive yourself? If not, it’s time to take action. Service Cloud enables you to transform your telephony experience, whilst empowering your service agents to deliver fast and personalised support, by leveraging customer data in Salesforce.
Natterbox stood out from other solutions on the market due to the quality and versatility of the service. It’s a highly intuitive platform that is very easily scalable, meaning that ease of deployment and expansion is unrivalled. It might seem like a small thing but having faith that every time a customer rings they receive a simple, efficient and personalised experience is so important.
Natterbox provides good value, allowing us to use cutting edge technology to enhance services to our customers and manage our business to be as efficient and effective as possible.
The Talentforce team is always on the move, but it doesn’t matter if people are in the office, at home or on their mobile, with the device-independence of the Natterbox system, and intelligent routing based on information in Salesforce, our customers can always get hold of their Talentforce contact.
As we further expand internationally the scalability, routing, language support and call cost management of the Natterbox cloud service will ensure that we will maintain our incredible customer experience and run our business effectively.
Key Features & Benefits
The world’s first global business phone system with Contact Centre, 100% embedded and managed entirely within Salesforce.
Empower Service Agents
Never make a customer wait while you search for their record again. Natterbox CTI empowers your agents with the inbound caller’s contact and account name and links directly to the customer record with their full-service history.
Personalised Customer Experience
Easily set up personalised caller journeys and route customers to the most skilled agent for First Contact Resolution (FCR), based on Salesforce data and previous interactions.
Display real time call activity for cases, SLAs and queues on multi-screen, at no extra cost, directly through Salesforce and our Wallboards.
Gain greater efficiency with automatic case creation and activity logging, click-to-dial, screen pop, user defined wrap up codes, incoming call whispers, live call history notes and more, all within Service Cloud.
Expand into new markets with Salesforce PBX, and deploy a new phone system in a new location, in a matter of minutes.
60+ points of call data captured and automatically pushed into a lead/contact in Salesforce. All of which can be built into 120+ customisable Salesforce reports and dashboards, to help you make better business decisions.
Global Data Centres
Natterbox is available worldwide; serviced by our network of 8 global data centres, providing quality of service for calls, reliability and reduced complexity.
Support customers globally with our powerful text to speech engine that supports 15 different languages.
Listen live and Record calls to ensure every communication with your customers and prospects is to the highest standard.
One Trusted Provider
We own our own Cloud PBX and our solution is 100% managed and embedded within Salesforce. Enabling transparency, flexibility and support, without needing to escalate to third party telephony suppliers.