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Retail

Bundle Salesforce and voice to deliver personalized customer experiences fit for the omnichannel era.

TRUSTED BY THESE BRANDS AND MORE

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Your One-Stop Shop for Salesforce Voice

Today’s consumers interact with brands across multiple channels. They also expect shopping experiences that are consistent, intuitive, and customized. Natterbox helps you deliver personalized experiences at scale.
Streamline your workflows

Retailers often struggle to manage high call volumes efficiently. Optimize your contact center operations with features like callbacks and intelligent call routing. Ensuring every customer has an exceptional experience, regardless of whether they’re dealing with a department store or a brand store.

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Deliver personalized customer experiences

When a retail agent receives a call, they see the caller’s personal information, open cases, order history, and estimated delivery dates for their in-progress orders. Empowering agents to address issues proactively, resulting in the kind of personalized service that drives results.

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Unify service across channels

Gain a 360° view of every shopper by centralizing their customer data in one platform. Giving your contact center agents, office employees, and floor staff access to the same information in real time, enabling you to deliver frictionless experiences across your brand.

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See Why Our Customers Love Natterbox

Let’s Get Started

Want to learn more about why leaders in the retail industry trust Natterbox as their cloud telephony provider? If you’re ready to leverage the power of voice to transform your retail operations, let’s talk.