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Salesforce Voice for the Modern Contact Center
Build your contact center from directly within Salesforce to personalize caller journeys and provide agents with the information they need to deliver award-winning customer service. Available for Service Cloud and Service Cloud Voice.
Personalize service at scale
Gain a 360° view of every customer and help agents deliver highly personalized customer experiences. By using skills-based routing, you can connect callers directly to the right agent or to a personalized IVR message to decrease call waiting time by 80%.
Supercharge agent productivity
Increase first-contact resolution by providing agents with a full customer history inside Salesforce. Automatically deflect lower-priority cases to personalized IVR menus. Decrease call abandonment by 30% and reduce operational costs by 25%.
Manage like a pro
Track key performance metrics in Salesforce. Use call recording and live coaching features to manage quality assurance and drive continuous improvement across your team. With Service Cloud Voice, you can monitor calls and capture insights to assist and coach your service teams, no matter where your agents are working.
See Why Our Customers Love Natterbox
Unbelievably quick setup
The Natterbox team was able to set up our remote contact center within 48 hours. Solid choice for telephony!
Great customer service
Great product and great service. Never have any issues. Brilliant.
Customer Service Manager
Flexibility to be the right solution for most businesses
Every member of the team we’ve worked with has been over-the-top supportive and helpful. We are all working from home now and haven’t had a single stumble. I can’t say enough great things about this company and their product!
Senior Manager Contact Center
Great service and support
We recently adopted Natterbox for our operations across Australia, India and for our new contact centre in Manila, Philippines. Service performance has been excellent and their support team have been great to work with.
Founder / Director
Very efficient user interface; has boosted quality and efficiency of customer relations; really integrated well into Salesforce. Would definitely recommend.
Communications Team Member
Great product, great support
Having worked with Natterbox for 12 months now I can honestly say it has been a revelation for our business. The ease of integration and ease of working is fantastic. The support given from the Natterbox team is first class.
Customer Support Manager
Great phone system, really powerful and intuitive admin features. Easy to pick up for end users and management tracking.
Junior Operations Analyst
Balancing Customer Service and Regulatory Compliance in Financial Services