Natterbox Insight

Combining voice transcription and call metrics, we provide unique insight into all areas of communication.

From this we track key phrases, derive relationship strength/health indicators, speech coherence, and talk time analysis.

Advanced search of this data delivers an easy way to find key information in all conversations, based on a wide range of criteria.

Key benefits for you

Natterbox Insights provides you with an in-depth analysis of your agents’ calls.

Key phrase tracking – automatically pick out key phrases, dates, items etc.

Speech coherence – helping agents improve their communication techniques.

Relationship indicators – how often do you speak with your customers and are the conversations one sided, interrupted, excited, positive or negative.

Talk time analysis – when calls are taking place, and how long they run for.

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