Preparing Your Workforce for a Remote-First World

At the beginning of the pandemic, businesses experienced a certain level of ‘customer leniency’ – a higher level of understanding from customers when services didn’t meet pre-pandemic standards. ...

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How Businesses Will Need to Shift Their Customer Service as the UK Copes with Localised Lockdowns

  Current events have taught us that customer service will never be the same. In an era of social distancing, it is clear that connectivity – and most importantly telecommunications ...

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Strengthening Our Relationship With Salesforce

We were recently chosen to participate in the Salesforce Accelerate Grow program, which helps existing partners advance their growth in the marketplace. The program is led by a network of subject ...

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Working From Home. We Are Not All Equal

One for all and all for one right – if you have some workers who can work from home, they all can just as easily right? Not so! People have different roles, use different systems and engage with ...

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10 Tips for Combatting Telephobia

How often does your home phone ring? Do you even still have a landline? I do. However, until a few weeks ago, I honestly very rarely answered it! Mainly because it was either someone trying to ...

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Expecting the Unexpected. Were You Really Ready?

Working from home sounded easy until you had to have everyone across your business doing it next day, and having all your systems working and customer facing communication methods acting as ...

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Ready, Set, Go WFH: Winners & Losers

It is a time of unique and extraordinary challenges, the current global pandemic is a horrendous experience for us all and is costing many people their lives and putting strains on many sectors. ...

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The End of the Office Workplace. Remote Workers, Are You Ready?

With offices closing and employees working from home, it’s crucial that organizations maintain business continuity in times of such uncertainty. Having access to the right collaboration ...

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Are You Hiding Behind Email?

Emails seem to be a preferable channel over voice. While it can be more convenient, convenience comes at a price. Companies have more customer communications channels than ever before. Once upon ...

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