London, 18th June 2019 – Rated People, the UK’s leading online marketplace connecting homeowners with tradespeople, today announced that it has selected Natterbox’s telephony platform to replace its previous system.
Rated People is looking to streamline and improve its customer service at a time of exciting growth. The new cloud-based telephony system from Natterbox will improve the reliability of its customer service offering, making the challenges it previously experienced a thing of the past.
Since 2005, Rated People has revolutionised the way homeowners and tradespeople contact each other and conduct home improvement work. The online marketplace makes quick matches, in as little as two minutes, between homeowners and tradespeople who are skilled and available to do the work. As well as facilitating the connections, it is essential that Rated People sets homeowners and tradespeople up for success by delivering a sophisticated and reliable customer service.
Rated People turned to Natterbox for the solidity of the platform and its ease of use. Natterbox will become the structural backbone of Rated People’s customer service offering, enabling the company to deliver a market-leading service. This is thanks, in part, to its call routing technology – a necessity for a business that deals with customer enquiries ranging from billing questions to queries about subscriptions.
Evan Morgan, CTO of Rated People, comments: “Over the last 18 months, we’ve done a huge amount of work to improve our customer experience by ensuring our customer service agents have the right tools to do their jobs as efficiently and effectively as possible. We’re excited to work with Natterbox and take advantage of its technology to pick up and help answer customer queries faster.”
Neil Hammerton, CEO of Natterbox, adds: “It is great to be working with Rated People. We understand the crucial importance of delivering a technology that is not only easy and straightforward to use, but also sophisticated and robust enough to respond to the demands of diverse and fast-growing businesses such as this.”
Natterbox launched in 2010 to solve business telephony issues and bring voice into the digitised customer experience through a global cloud PBX service that captures and integrates voice into customer processes. Over 500 organisations around the world rely on Natterbox to set new standards in customer experience, drive measurable increases in sales efficiency, competitive advantage and organisational success. Customers include Groupon and Legal & General.
About Rated People
Rated People is the UK’s leading online marketplace connecting homeowners with over 50,000 local tradespeople nationwide.
The UK home improvement industry is worth £54 billion a year and Rated People is at the forefront of the digital transformation of this industry. Rated People provides homeowners with a cost-effective way to source reliable tradespeople and offers tradespeople a highly effective marketing channel to build their business and reputation.
Over 1 million home improvement jobs are posted through the Rated People platform every year, with a job value of over £2.5 billion in its market. Over time, Rated People has accumulated more than 1 million closed-loop, community ratings of its tradespeople members. These ratings provide homeowners with a priceless source of genuine consumer reviews.
Rated People’s marketplace spans the whole of the UK and covers all major trade types, including building, roofing, plumbing, electrical, joinery, painting and decorating and gardening work.
For homeowners, Rated People is a free service. Trade customers pay a subscription fee, along with transactional revenues.