Implementation Engineer

Job Title: Implementation Engineer
Reports to: Professional Services Manager
Location: Sydney, Australia
Staff Responsibilities: None

To apply for this role directly, please complete this online application form (no agencies)

Working in the Professional Services team, implementation engineers are responsible for the successful deployment and project management of Natterbox Cloud Computing Telecoms technologies, technical account management and the provision of professional services to customers.


  • Establish and execute a project plan for Natterbox deployments
  • Provide project and technical management for customers throughout the deployment of the service to ensure the project achieves deployment timescales and quality objectives.
  •  Provide technical support and relationship management for customers during provisioning phase
  • Work closely with support, provisioning and development to manage issues and remove roadblocks to the project
  • Attend site (Australia and potentially Asian countries) to provide onsite assistance during the rollout
  • Meet revenue targets and other organisational goals.

Education and Qualifications


  • “Degree” level intellect


  • CCNA qualification or better
  • Formal Project Management qualification



  • 2 years’ demonstrable experience in deployment of VOIP systems
  • Formal project management experience or qualification
  • Experience of administering hosted VOIP systems, for example FreeSWITCH, Asterisk, etc
  • Demonstrable experience in a VOIP Service Provider/ Telco environment
  • Grounding in security including VPNs and firewalls


  • Demonstrable networking experience within the context of a service environment
  • Router, firewall and QoS and setup
  • Telecoms and internet connectivity
  • Number porting and working with telecoms providers



  • Customer facing with excellent communication and problem solving skills
  • Demonstrable ability to quickly devise and present robust technical solutions to customer requests.
  • Ability to explain technical solutions and/or issues to non-technical people
  • Project and task management
  • Operational systems knowledge of VOIP
  • Detailed understanding of DNS, TCP/ IP & NAT in a WAN environment
  • Familiarity with CRM systems, preferably Salesforce
  • Good IT skills and excellent command of Word, PowerPoint, Excel and Outlook


  • VOIP technologies including: FreeSWITCH & openSIPS
  • Knowledge of SIP & RTP and ability to trace and report on such traffic
  • TLS/SSL understanding especially in context of SIP/ RTP

Personal Attributes


  • Highly self-organised
  • Excellent personal presentation
  • Excellent communications skills
  • Good understanding of the commercial implications of any technical communication with customers
  • Disciplined analytical and methodical style
  • An eye for detail
  • A determined and ‘can-do’ attitude and pragmatic problem solver
  • Able to work under pressure
  • Self starter able to execute with minimal supervision
  • Ability to work within a team environment with excellent communication skills
  • Able to prioritise and work within tight timescales to meet deadlines


  • Flexible approach to work
  • Good documentation skills
  • Proficient at note taking for meeting minutes, action lists, etc.
  • Ability to push projects forwards proactively
  • Good at forming new ideas and demonstrating them to others
  • Active interest in communications and IP technologies

Personal Circumstances

  • Live within commuting distance of Sydney CBD
  • Full driving license
  • Due to the nature of the Company’s products and services, the jobholder must be willing and available to travel and work extra hours as required by the role
  • Present an acceptable appearance at all times


Australian passport or right to work in Australia essential for this role

Natterbox and Red Matter are equal opportunities employers

Natterbox is revolutionising the way the world works by delivering business telephony via the cloud. The sector in which we operate is dynamic and fast-growing and our innovative solutions are winning global blue-chip clients.

Our company is backed by a passionate and accomplished management team with many years of experience in cloud computing. We have a clear vision for the future and are looking for talented, high energy, like-minded individuals who share our passion to change the world.