Provisioning Services Co-ordinator

This is a key role within our Professional Services team.  You will pro-actively manage the delivery from multiple telecoms suppliers, liaising with customers on service delivery, providing regular updates and handovers upon competition.

To apply for this role directly, please complete this online application form (no agencies)

Responsibilities

  • Processing orders from point of sale to go live for all products and services
  • Provisioning of new Customer Accounts
  • Management of number services including Number Portability
  • Ordering and arranging hardware
  • Liaising with suppliers to manage customer requirements and escalate when needed
  • Provide outstanding customer service by ensuring that all orders are progressed through to completion, whilst keeping the customer informed throughout the entire process
  • Continuously look to improve provisioning processes

Personal Attributes / Experience:

Expected

  • Meticulous attention to detail
  • To be comfortable working in a team environment
  • Strong customer skills and experience in a customer service environment
  • Excellent telephone technique and manner

Desirable

  • An understanding of PBX / Hosted telephone systems
  • An understanding of Number Portability