Sales Engineer

Job Title Sales: Engineer
Reports to: Head of Professional Services
Location: Croydon, South London
Staff Responsibilities: None

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Job Description

A technically competent Sales Engineer with excellent communication skills and an innate ability to explain technical solutions in non-technical terms is required to join a growing team with Natterbox. Sales Engineers are a key part of the sales cycle for the Natterbox Salesforce Integration products. Working extensively with customers and partners in the Salesforce Ecosystem, sales engineers discover customer business requirements, design solutions to customer problems using the Natterbox product set and provide interactive and engaging product demonstrations.

Responsibilities

  • Work closely with the sales team to win new business
  • Running demos both online and in person on Natterbox products
  • Foster strong relationships with Salesforce SE teams.
  • Work collaboratively with Salesforce and Salesforce partners to design detailed solutions to customer problems.
  • Answering RFI and service detail requests
  • Attend site (mainland Europe and potentially globally) to provide onsite assistance during the sales process
  • Design, build and run product trials for potential customers
  • Provide technical support for the customer
  • Document customer requirements
  • Work closely with other Natterbox departments to remove roadblocks to the sale

Education and Qualifications

  • “Degree” level intellect
  • Salesforce administrator qualification or similar

Experience

Essential:

  • Familiarity with Salesforce
  • Previous experience in a Sales Engineering role
  • Experience supporting the sale of technical products and services

Desirable:

  • Experience of working within the Salesforce ecosystem
  • Experience in a VOIP Service Provider/ Telco environment
  • Ability to push projects forwards proactively
  • Experience running customer trials

Skills

Essential:

  • Excellent communication skills
  • Ability to explain technical solutions and/or issues to non-technical people is essential
  • Detailed understanding of the commercial implications of any technical communication with customers
  • Comfortable building new business relationships with partners and Salesforce to help raise the profile of Natterbox
  • Good IT skills and a command of the following systems is vital:
    -Salesforce
    -Word
    -PowerPoint
    -Outlook
  • Ability to work unsupervised and take full ownership of the customers they have responsibility for
  • Ability to work to strict deadlines according to customer and sales team needs
  • Excellent organisation and prioritisation skills
  • Able to work under the pressure of a sales cycle
  • Good documentation skills
  • Proficient at note taking for meeting minutes, action lists
  • Experience with completing tenders/RFIs
  • Good problem solving and solution design skills. Ability to quickly come up with robust technical solutions to customer requests
  • Ability to effectively design solutions for customer’s requirements using the product set available

Desirable:

  • Technical understanding of the following areas would be very beneficial:

-Telecoms, VoIP
-LAN Networking
-QoS setup

  • Business analysis skills
  • Experience working at trade shows
  • Experience running training/webinar sessions

Personal Attributes

Essential:

  • Excellent personal presentation
  • Excellent communications skills
  • Good understanding of the commercial implications of any technical communication with customers
  • An eye for detail
  • A determined and ‘can-do’ attitude and pragmatic problem solver
  • Self-starter able to execute with minimal supervision
  • Ability to work within a team environment
  • Able to prioritise and work within tight timescales to meet deadlines

Desirable:

  • Flexible approach to work
  • Good documentation skills
  • Ability to push projects forwards proactively
  • Happy to travel, potentially at short notice
  • Good at forming new ideas and demonstrating them to others
  • Active interest in communications and IP technologies

Personal Circumstances

  • Live within commuting distance of East Croydon and Central London
  • Present an acceptable appearance at all times
  • Due to the nature of the Company’s products and services, the jobholder must on occasion be willing and available to work extra hours if the needs of the Company require it

Other

Natterbox and Red Matter are equal opportunities employers.
A UK passport or right to work in the UK is essential for this role
Natterbox is revolutionising the way the world works by delivering business telephony via the cloud. The sector in which we operate is dynamic and fast-growing and our innovative solutions are winning global blue-chip clients.
Our company is backed by a passionate and accomplished management team with many years of experience in cloud computing. We have a clear vision for the future and are looking for talented, high energy, like- minded individuals who share our passion to change the world.