Telecoms veteran Mark Quartermaine selected as Chairman to fuel next stage of growth for ambitious scale-up.
London – 9th May 2018: Natterbox, a leading provider of global voice services, today announces that it has appointed Mark Quartermaine as its new Chairman as part of the company’s ambitious growth strategy. As the world’s first global business phone system managed entirely within Salesforce, the Natterbox platform allows companies to revolutionise interactions with customers over the phone and provide them with a much more streamlined, informed and personalised experience.
This news follows Natterbox’s recently announced Series A funding from Octopus Investments, which will help the company continue the rapid growth it has seen since its inception.
Mark has over 30 years’ experience in the information technology/telecoms and services industry in a variety of executive, sales and marketing roles. Having started his career at IBM, Mark has subsequently worked at BT Global Services as UK President and more recently as the CEO at Alternative Networks, a B2B communications company. His experience in the industry will be vital in helping Natterbox take on the more established telecoms providers by making the phone a more strategic and accessible part of customer service.
This appointment will see former Chairman, James Banister, become a non-executive director (NED) at Natterbox. James is CEO of FXecosystem, the leading provider of outsourced connectivity services to the FX market. He has been involved in the FX industry for over 20 years in sales, marketing and advisory roles, focusing predominantly on FX eCommerce products for banks including Citigroup and Bear Stearns. During his time as Chairman, James was a key driver and enabler of the recent Series A funding.
Speaking of his latest appointment Mark said: “I am excited to be joining Natterbox at such a pivotal time, as we look to drive the next phase of growth with the Octopus investment. The Natterbox platform offers so much more than telephony, allowing companies to interact with their clients in a very personalised and efficient manner, boosting sales and improving customer satisfaction. I look forward to working with James, Neil and the rest of the board to realise its massive potential.”
Commenting on the new addition to the board, Neil Hammerton, CEO and co-founder of Natterbox added: “We have created something special here at Natterbox, and while we are proud of our achievements so far, we want to achieve even more. Revolutionising the telecoms industry, and how we interact via voice is no easy feat, which is why we are delighted to have Mark on board. Mark brings with him such excellent credentials in this industry, and we look forward to working with him going forward.”
Natterbox launched in 2010 to solve business telephony issues and bring voice into the digitised customer experience through a global cloud PBX service that captures and integrates voice into customer processes. Over 500 organisations around the world rely on Natterbox to set new standards in customer experience, drive measurable increases in sales efficiency, competitive advantage and organisational success. Customers include Groupon and Legal & General.