Natterbox Expert
Webinars

Delivered by professionals with many years experience designing & deploying solutions for some of the world’s best known brands.

This event series is designed to show the art of the possible in these exciting new technology areas, the decision criteria to understand if and how it is applicable to your organisation and examples of live customer deployments.

Webinar: Leveraging the Power of Salesforce

Accelerate the Sales Process with Natterbox Global Cloud PBX and Contact Centre

Date: 10th May 2018

Time: 9:30am – 10:30am AEDT

 

Join us on 10th May, post the Salesforce Melbourne Down Under Dreaming event, to hear more from Natterbox on how to make the most of your contact centre within Salesforce and learn how the Natterbox Global PBX can provide your customers with high quality calls, wherever they are.

By leveraging the power of the Salesforce Platform, Natterbox provides customers with an exciting new way to meet increasing customer expectations for personalised service and speed of engagement.

 

During the Webinar we will show you how to:

  • Create an entire contact centre for a sales team
  • Provision users with web phones
  • Construct an IVR and Call Queue
  • Personalise the caller experienced and route calls based on Salesforce information
  • Prioritise high value opportunity callers
  • Speed up agent productivity using the CTI

 

Over 450 organisations around the World rely on Natterbox to set new standards in customer experience, including Groupon, Conga, Ansarada, TripADeal, and Canon.

Sign up to the Webinar here »

How to build a global contact centre 100% in Service Cloud

Being put on hold, or waiting for a few minutes to be transferred can seem like an eternity in today’s society, as more consumers have become accustomed to the instant gratification afforded by technology. Web Chat is easy, email is easy and yet whilst anticipating a bad customer service experience, customers still pick up the phone.

Is it too much for customers to demand “I want you to know who I am when I call in”? Imagine how satisfied they’d be if you were to offer great customer service over the phone?

During our interactive webinar, our expert will describe how Natterbox, 100% embedded and managed entirely within Salesforce, can help you transform your customer experience to meet today’s demands.

Reasons to attend:

  • Experience how with just one inbound call, you can provide your callers with a personalised journey and direct them straight to their Service Agents.
  • See how contact records are automatically displayed, using screen popping, to ensure Service Agents have all the relevant details at hand.
  • Hear how you can configure your own personal wrap-up codes, so you can create automatic case notes, as well as set appointments and call backs directly within the Salesforce object.
  • Watch how your organisation’s calls can be overseen via wallboards, presenting your call dashboards on multiple screens.
  • Learn how all of your communication channels can connect through one omni-channel, including voice.
  • Your laptop is all you need, login to Salesforce and your web phone connects you. No hardware, no software, no delays.

No live webinars currently scheduled, but you can click to watch the recording.