Why Natterbox?

Accelerate productivity, transform customer experience and improve data integrity, all within Salesforce.

Discover how Natterbox can transform your telephony experience.

Key Features & Benefits

Salesforce Administration

The world’s first global business phone system, 100% integrated and managed entirely within Salesforce.

Transform Customer Experience

Easily set up personalised caller journeys and route customers and prospects to the appropriate agent, based on Salesforce data and previous interactions.

Boost Sales & Service Productivity

Gain greater efficiency with click-to-dial, screen pop, dialler, live note taking, automatic activity capture and case creation, and user defined wrap up codes.

Comprehensive Data Capture & Analytics

60+ points of data captured and automatically pushed into your Salesforce contact from each call, with 120+ customisable reports included in Salesforce, to help you make better business decisions.

Global Data Centres

Natterbox is available worldwide; serviced by our network of 8 global data centres, providing quality of service for calls, reliability and reduced complexity.

Quality Assurance

Listen live and Record calls to ensure every communication with customers and prospects is of the highest standard

User Adoption

Unlock the full potential of Salesforce with improved adoption from automatic activity logging and pre-defined wrap up codes, empowering agents with a complete activity history.

Easily Scalable

Expand into new markets with Natterbox Cloud PBX, and deploy a new phone system in a new location, in a matter of minutes. We also support customers globally with our powerful text to speech engine that supports 15 different languages.

Can I keep my advertised number?

Natterbox is able to port most numbers to our service, dependent on local Telecomms regulations. You retain ownership of the number throughout. We operate an expert porting team and can provide free advice and guidance in this area.

Do you offer demos?

Yes, please fill in the request a demo form and someone will be in touch to assist.

Can I use custom hold music?

Yes, this is available for you to easily and quickly configure yourself from within Salesforce.

How much uptime does Natterbox have?

Natterbox operates an always live service. Updates to the service core are done in live mode. Updates to the Salesforce embedded telephony is via the Salesforce Appexchange and thus you as the customer have control over when to apply an update into your Salesforce system. Natterbox operates 8 global data centres which replicate and failover to each other automatically, therefore you can expect no service outages.