For organisations that use Salesforce, Natterbox Advanced Voice Services 100% native Salesforce Voice Recording allows administrators to enable voice recording for quality assurance, training and coaching or compliance purposes.
Voice recordings can be accessed via the relevant customer record in Salesforce Sales or Service Cloud reducing discovery time and cost.
Unlike software and on premise based voice recording products Natterbox AVS Record allows admins to scale quality assurance, training and compliance globally enabling sales and service staff to deliver better quality customer service with reduced discovery costs leading to greater levels of customer satisfaction and loyalty.
Natterbox AVS Record gives Salesforce system administrators complete control over the setup and management of the AVS Record call recording policies directly though the Salesforce interface. Set up and manage different voice recording and archiving policies according to your business or compliance requirements. Natterbox AVS Record can provide archiving services from one month to an unlimited number of years.
Increase staff productivity and customer loyalty
Natterbox AVS Record makes it easy for sales managers, contact centre managers and trainers to access recordings directly from the relevant Salesforce record for training and coaching purposes.
- Validate your investment in customer services and training is paying off
- Gain empirical data on top performance
- Resolve customer service disputes faster
Regulatory Compliance and Privacy
Natterbox AVS Record provides a comprehensive set of configuration tools and settings such as attended or automated IVR consent and customisable recording alerts and notifications and to help businesses meet their regulatory compliance obligations across different jurisdictions.
To find out more about all recording law please click here
Store and access recordings with ease
Natterbox AVS Record allows you to store your recordings in the Natterbox cloud and retrieve them from the relevant customer record, chatter feed or you can log calls to an on-premise call logger reducing compliance and discovery costs.
AVS Record Features
Natterbox AVS Record works with the Natterbox AVS CTI allowing users to record on demand.
Flexible and compliant archiving policies.
Pause/Resume recording functionality.
Access all call recordings directly from Salesforce.
Customisable Salesforce object linking.
Customisable recording alerts.
FCA and Dodd–Frank Compliance available.
Recordings available directly from Chatter feeds.
Secure and Compliant
Comprehensive access control permissions.
All recordings stored securely and redundantly in geographically separated data centers within the Natterbox cloud.
Already have a phone system but want Natterbox features?
No problem! Natterbox OTT (Over the Top) technology can integrate Salesforce and Service Cloud with your existing phone system giving you all the features you need to improve your Sales and Customer Service teams effectiveness.
Global Data Centres
Natterbox is available worldwide serviced by our global network of data centre infrastructure providing quality of service for calls, reliability and reduced complexity