The most innovative companies have fully embraced digital channels to serve their customers. However, despite the wealth of information available online over 65% of business to business interactions still take place via the phone. The result; critical customer information is communicated by phone and needs to be an integral component of a digitised customer engagement.
Organisations invest significant resource to collect customer information in their selling, service and retention processes and store it in the Salesforce CRM system and other data stores. Customer conversations are rarely captured and used to ensure an optimal customer experience. This leads to poor sales and service performance, poor customer satisfaction and consequent loss of business.
Natterbox launched in 2010 to solve these business telephony issues and bring voice into the digitised customer experience through our cloud PBX service that captures and integrates voice into customer processes and the Salesforce CRM system. Over 450 organisations around the world rely on Natterbox to set new standards in customer experience to drive measurable increases in sales efficiency, competitive advantage and organisational success.
"Natterbox is always one step ahead of the game. They make voice work for our business."
CEO & Co-Founder
Neil’s career started with BT where he obtained an HND in electronics. A serial entrepreneur Neil has led four successful business ventures.
Chief Technology Officer and Co-Founder
Neil leads Natterbox Engineering, Services and Product Development. He holds a BSC in Computer Science and has held several senior technology positions with leading technology firms.
VP Mobile Services and Co-founder
CTA and Co-Founder of Natterbox, Jim is Responsible for the architecture and integration of our mobile platform
Managing Director VP Asia Pacific
Charles manages the company's ventures in the APAC market.
Mark has over 33 years' experience in the ICT industry. He also works with Table Tennis England, SysGroup plc, Footdown and Shaping Cloud.