We Buy Any Home recovers 1,000 missed calls each month with Natterbox AI.
Optima Dermatology boosts efficiency by 77%, serving patients faster.
Seattle Sounders FC scores a 54% reduction in fan hold times.
Explore success stories of companies who have partnered with Natterbox
“Using transcripts we’re able to save some time. Agents analyze what was the sentiment of the customer that they were talking to, summarize them in a transcript and then use that data in order to further plan their work.”
INDUSTRY
Financial Services
“The primary problem to be solved was around reporting and analytics… Natterbox being Salesforce native enabled us to leverage all of our experience building Salesforce reports and dashboards.”
INDUSTRY
Health & Life Sciences
“I was given a very complicated IVR to create for a client with eight different languages… It took me 20 minutes to set it up and I never had to look anything up. It’s that easy to use.”
INDUSTRY
Services
Customer Stories
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National Dental Care
National Dental Care transformed its call centre with Natterbox AI Advisor, saving 20+ hours per month and achieving $13,500 in productivity gains. Discover how 100% call analysis and unbiased feedback improved agent performance and patient experience in this case study.
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We Buy Any Home
We Buy Any Home, a leading UK property buyer, partnered with Natterbox to solve the problem of high call volume and missed opportunities. Using Natterbox AI the company now saves over £4,000 per month by no longer needing a third-party answering service and answers more than 1,000 missed calls each month.
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Seattle Sounders FC
Seattle Sounders FC runs a lean operation, with a dedicated team that is often stretched during high-pressure periods such as season ticket renewals. The service team, responsible for delivering exceptional fan experiences, faced challenges in maintaining consistent service quality across a high volume of interactions.
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DiamondBack Covers
DiamondBack Covers faced several key challenges in their customer support process: communication delays, frustration with photo/email process, risk of unnecessary returns, time-consuming troubleshooting
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Optima Dermatology
Optima Dermatology faced significant challenges with their existing contact center system from their previous provider. While functional, the system wasn’t tailored to the specific needs of a healthcare provider. Key issues included: inefficient call routing, limited integration capabilities, lack of flexibility.
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Skedaddle Humane Wildlife Control
Skedaddle faced significant challenges in managing and tracking calls from multiple service lines, including wildlife control, pest control, and professional holiday decorating. They had to handle over 100 numbers, with some being used specifically for pay-per-click tracking. Their previous system, Dialpad, lacked the detailed reporting needed to track the source of each call accurately. This…
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Sweaty Betty
As Sweaty Betty continued to evolve, they realised the importance of having a reliable phone network to connect with their customers. With their existing CRM system reaching the end of its support, they switched to Salesforce as its replacement. Additionally, since Sweaty Betty’s agents work remotely, the challenge was to find a solution that would…
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Accquis
Accquis had been a long-time advocate and user of Salesforce CRM, incorporating various features like websites, email systems, and voice telephony. However, they were facing a significant challenge with their existing voice system – it simply wasn’t meeting their needs and lacked integration with Salesforce. This meant they couldn’t take full advantage of the invaluable…
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Kollabo
Established in 2018, Kollabo faced significant hurdles with their basic call solution and CRM system. The lack of advanced features in their telecom service and disconnected CRM resulted in labor-intensive processes, hampering their efficiency and effectiveness in connecting workers and companies seamlessly.
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We’ve had a great experience using Natterbox and found the setup process very straightforward. Their recent AI enhancements are exciting and align well with our digital transformation goals.
Andy Davies
Head of Service & Delivery
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Working with Jonny & Joel has been fantastic. Natterbox is intuitive and easy to use. The new AI features have added another layer of insight and have helped our agents improve faster than before.
Spandan Subba
Product Manager
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Having the insights in the CRM for our reporting and conversion rates is exceptional. We now have an integrated solution for our CRM and have seen an increase in outbound performance compared to our previous telephony system. Features like call recording, voicemail drops, and dial lists have made our contact center more efficient.
Donna Kempthorne
Group Systems Manager
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Natterbox connects perfectly with Salesforce, helping our sales team deliver top-level service every day. It’s easy to use, makes tracking calls and reporting simple, and the service team has been incredibly helpful from integration through to ongoing support. It also helps our field team keep data clean and accurate, even while on the move.
Sarah Urry
E Business Consultant
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Working with Robert and the team has been a delight – they are very responsive and helpful. The platform is easy to use and reliable. We’ve also started exploring their AI suite which shows great promise for improving call efficiency and coaching.
Emma Davies
Director Of CRM
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We use Natterbox for its reliability and excellent customer and technical support. It solves the challenge of managing and tracking customer calls efficiently, with features like call recording and robocalls that improve service, boost productivity, and enable data-driven decisions.
Andrea Pacakova
Customer Care Manager
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Natterbox gives us the ability to add call results to any record along with a great set of managerial functionality, with next level support in the setting up, porting and onboarding.
David Smith
CRM Manager
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The software integrated nicely with Salesforce providing the users with enough functionality for different business activities. Given the complicity of the software, a more detailed initial training would be appreciated.
Bruce Wang
Data Analyst
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Natterbox is a great solution for our business. We found the onboarding process easy and straight forward and Juan and Zac were great at helping us whenever we needed it. They kept communication up between us throughout the whole process and were warm and friendly to work with.
Linda Fountain
Business Support Manager
Let’s Get Started
Want to learn more about why industry leaders around the world trust Natterbox as their cloud telephony provider? If you’re ready to leverage the power of Natterbox to transform your financial services operations, let’s talk.
