Increased call productivity by 25% whilst making an estimated saving of £4k per user.
The Motor Ombudsman
Zeroed out their call abandonment rate while handling 75,000 inbound calls annually.
What Our Customers Are Saying
Natterbox – Great solution!
We implemented Natterbox after an extensive selection process looking for Salesforce integrated telephony. I can’t recommend a 3rd party app more than this – but the key difference with Natterbox are the humans that work there.
CRM Specialist / Salesforce Administrator
Great product, great company!
Natterbox was the most aligned with Salesforce, our business platform, we were very impressed by Natterbox’s engagement levels and consideration of our needs. We look forward to a long and successful partnership and to better serving our staff and customers.
Head of IT
Best of breed technology
The Natterbox team has a strong background in telephony and they really understand the Salesforce product and best practices within it. The integration with Salesforce is built from the ground up and provides world-class customization.
Sales Support Engineer
Flexibility to be the right solution for most businesses
Every member of the team we’ve worked with has been over-the-top supportive and helpful. We are all working from home now and haven’t had a single stumble. I can’t say enough great things about this company and their product!
Senior Manager Contact Center
Great implementation and looking forward to future projects!
Natterbox have been able to understand and manage our expectations to implement a great CTI solution in Salesforce. 4 weeks from initial spec to go live was impressive. Looking forward to part two of the project with a great team to support us.
Senior Salesforce Developer
Natterbox provides as much assistance implementing their software as you need. We were able to build most of the policies ourselves, however, any issues and their support team was quick to respond. Definitely recommend them.
Software Developer Associate
Completely changed our telephony
Natterbox has allowed us to be available to our customers outside of business hours. With many exciting features to streamline incoming calls and reduce handling required on each call. This would not have been possible with traditional telephony options.
Technical Support Agent
Great product, great support
Having worked with Natterbox for 12 months now I can honestly say it has been a revelation for our business. The ease of integration and ease of working is fantastic. The support given from the Natterbox team is first class.
Customer Support Manager
Great software, easy to use and implement, and fantastic support!
A key part of Natterbox being the best is their team, they are always there to support any request and are incredibly helpful and attentive to your needs. Every person, from the first call to our recent emails and calls, is beyond nice.
PAIM / Service Support Coordinator (US)