Speech Analytics
Take the guesswork out of quality assurance and training with an AI-enhanced conversational intelligence solution.
Natterbox combines voice transcription, keyword tracking, and AI-powered call summaries to give you an in-depth understanding of the conversations happening across your business. Quickly identify which calls and the sections of those calls you should listen to, and spot opportunities for employee recognition and coaching.
Contact Centers Product UI
Make your experience actionable
Stop wasting time manually combing through your call recordings. Natterbox highlights specific conversations that represent both the best and the worst of your employees’ interactions with customers and prospects. This takes the guesswork out of quality assurance and makes it easy for managers to provide employees with actionable feedback directly against the record in Salesforce.
Track trends and call sentiment
Keep track of positive and negative conversations to make quick, actionable improvements to your business. Use Salesforce reports and dashboards to monitor trends, enabling you to address issues before they become major pain points and drive continuous improvement across your organization.
Drill down into your conversations
Gain a nuanced understanding of how your customers and prospects really feel. Natterbox can search your call recordings for mentions of specific keywords and topics to provide you with a summary of when and how frequently these come up in conversations with customers and prospects. This information can drive dramatic improvements in overall customer-centricity.
Ready to start analyzing your conversations?
Key Features
Call Filtering
Filter your search to flag the calls that require your attention, saving time manually sifting through call recordings.
Categories & Intent Analysis
Analyze and drill down into self-managed custom categories and intent e.g. mentions of ‘pricing’ on a sales call or ‘complaint’ about customer service.
AI Call Summaries
Automatically generate clear and concise summaries that condense the most valuable information from each conversation, regardless of the call duration.
Voice Transcription
Accurately convert voice to text across English, German, French, Spanish, Dutch, Swedish, Italian, Chinese, Japanese, Portuguese, Russian, Turkish, Korean, and Hindi.
Keyword Tracking
Monitor specific keywords and get directed to when and where they’re discussed in your call recordings.
AI-Based Coaching
Share important calls with your employees and add training notes to give direct feedback inside Salesforce.
Salesforce Playback
Listen to key sections of your call recordings from directly within Salesforce and tag teachable moments for training.
Trend Analysis & Reporting
Track key trends and report on the impact of your training directly inside Salesforce without leaving the platform.
Saleforce Notifications
Get notified when feedback is left so you can make quick, actionable improvements and complete recommended training.
Start Driving Results for Your Business
See how Natterbox streamlines processes and productivity for your contact
center agents, sales teams, operations, and remote workers. Whatever your role,
Natterbox can be tailored for your needs.
Contact Centers
Improve call center efficiency and agent productivity.
Sales
Drive more leads and improve sales team productivity.
Operations
Streamline your operations with a flexible, reliable and resilient solution.
Remote Working
Work how you want, where you want.
See Why Our Customers Love Natterbox
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We’ve had a great experience using Natterbox and found the setup process very straightforward. Their recent AI enhancements are exciting and align well with our digital transformation goals.
Andy Davies
Head of Service & Delivery
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Working with Jonny & Joel has been fantastic. Natterbox is intuitive and easy to use. The new AI features have added another layer of insight and have helped our agents improve faster than before.
Spandan Subba
Product Manager
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Having the insights in the CRM for our reporting and conversion rates is exceptional. We now have an integrated solution for our CRM and have seen an increase in outbound performance compared to our previous telephony system. Features like call recording, voicemail drops, and dial lists have made our contact center more efficient.
Donna Kempthorne
Group Systems Manager
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Natterbox connects perfectly with Salesforce, helping our sales team deliver top-level service every day. It’s easy to use, makes tracking calls and reporting simple, and the service team has been incredibly helpful from integration through to ongoing support. It also helps our field team keep data clean and accurate, even while on the move.
Sarah Urry
E Business Consultant
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Working with Robert and the team has been a delight – they are very responsive and helpful. The platform is easy to use and reliable. We’ve also started exploring their AI suite which shows great promise for improving call efficiency and coaching.
Emma Davies
Director Of CRM
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We use Natterbox for its reliability and excellent customer and technical support. It solves the challenge of managing and tracking customer calls efficiently, with features like call recording and robocalls that improve service, boost productivity, and enable data-driven decisions.
Andrea Pacakova
Customer Care Manager
Let’s Get Started
Want to learn more about why industry leaders around the world trust Natterbox as their cloud telephony provider? If you’re ready to leverage the power of voice to transform your sales, service, and IT operations, let’s talk.
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