For organisations that use Salesforce, Natterbox Advance Voice Services allows administrators to setup and run their entire phone system and contact centre 100% native in Salesforce.

Modular

Natterbox AVS comprises of six modules that includes a Cloud Contact Centre and Cloud PBX that together form a complete phone service or individually work with existing telephony systems.

Scalable

Unlike most on-premise, hosted PBX or contact center solutions, Natterbox AVS can instantly scale for global expansion.

Satisfaction

100% native in Salesforce means seamless administration and leveraging unparalleled data integration provides real-time Business Intelligence enabling personalization of the customer experience and increased speed of engagement leading to greater levels of customer satisfaction and loyalty.

Solution Components

AVS Numbers

Import (port in) your existing phone numbers. Buy new local and international numbers. Apply numbers for direct in dial (DID) to users, marketing campaigns, sales and support.

AVS Numbers screenshot

AVS Contact Centre

  • WebRTC Phone
  • Dynamic Call Queues
  • Advanced Salesforce based call routing
  • Contact Centre Wallboards
  • Native Salesforce Reporting
  • Drag and Drop Policy Builder
AVS Advanced Routing screenshot

AVS Cloud PBX

All the features you would expect from an advanced business telephone system with no hardware, no software and 100% availability anywhere you log into Salesforce.com.

  • WebRTC Phone
  • User Extensions
  • Voice Mail
  • IP Phone management
  • Native Salesforce call reporting
AVS Cloud PBX screenshot

AVS CTI

  • Single Sign-on CTI
  • Make & Receive calls from Salesforce
  • Click to Dial/Screen Pop
  • Agent availability and presence controls
  • Customisable Wrap-up Codes
  • Multilingual support
  • Live Call Notes
  • Call Hold, Call Waiting, Call Transfer
  • Schedule next call to Open Activity
  • Progressive and preview dialler
AVS CTI screenshot

AVS Record

Landline call recording. Call recordings can be securely accessed directly from the relevant customer record in Salesforce or Service Cloud.

AVS Record screenshot

AVS Global Calls

Call anywhere on the world worry free with the Natterbox Global Calls package.

  • Predictable local and International call costs.
  • Save time, no need to analyse complex telecoms bills.
  • Natterbox Global Carrier Network ensures high-quality calls, no matter where you are calling.
AVS Intelligence screenshot

AVS Mobile Voice Record

If you are one of the millions of mobile workers on the road dealing with customers, suppliers and business partners everyday, documenting and keeping on top of all the detailed conversations can be an impossible task.

Phone voice record

Natterbox Professional Services

Business analysis, design, deployment, training and project management. Natterbox Professional Services will identify your specific requirements and design your phone system meet your exact needs. Professional deployment, end user and administrator training and project management throughout the entire project.

Global Scalability

Natterbox is available worldwide serviced by our global network of data centre infrastructure providing quality of service, reliability, reduced complexity and at great value.

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Global Network

Hear what our customers say

JARK Group

“Natterbox unites our entire business, across multiple locations on one corporate telephony service. From a management perspective, we have a Group overview of telephony activity for all the subsidiaries, at the click of a button. Our customers and employees enjoy a consistent, reliable telephony experience.”

Business Advisory Service

“With a reliable system, focus can shift from infrastructure and onto the customers – who are the most important thing to us.”

Groupon

“Natterbox is flexible, scalable and efficient. As an online business, telephone interactions represent an important opportunity to get closer to our customers. You can’t put a price on their experience”

Contact us now for pricing information