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Call Recording

Automatically record calls for quality assurance, training, and compliance purposes.

Keep teachable moments on the record
Make it easier to resolve customer service disputes efficiently while gaining complete visibility into employee performance and identifying areas for improvement.
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Streamline security and regulatory compliance
Set and adjust access controls, call recording policies, and archiving policies from directly within Salesforce.
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Scale up with confidence
Leverage call recordings from anywhere to achieve consistent levels of customer service and sales productivity across your entire organization.
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Ready to have teachable moments on the record?

Features

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Cloud Storage

Store your call recordings in the cloud from 12 months to 25 years.

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Ironclad Security

Call recordings are stored securely and redundantly.

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Salesforce Playback

Play and link recordings to customizable objects from inside Salesforce.

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Compliance Tools

Meet compliance regulations using attended or automated IVR consent and customizable recording alerts.

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Access Controls

Leverage access control permissions to ensure the right employees have access to the appropriate recordings.

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Pause/Resume

Pause and resume recordings to remove sensitive call data from conversations with your customers.

Start Driving Results for Your Business

See how Natterbox streamlines processes and productivity for your contact center agents, sales teams, operations, and remote workers. Whatever your role, Natterbox can be tailored to you.

See Why Our Customers Love Natterbox

Isn’t it time for a voice solution that works for you?

Start maximizing your ROI in Salesforce using a CTI solution that understands your unique needs.