Keep teachable moments on the record
Make it easier to resolve customer service disputes efficiently while gaining complete visibility into employee performance and identifying areas for improvement.
Streamline security and regulatory compliance
Set and adjust access controls, call recording policies, and archiving policies from directly within Salesforce.
Scale up with confidence
Leverage call recordings from anywhere to achieve consistent levels of customer service and sales productivity across your entire organization.
Ready to have teachable moments on the record?
Store your call recordings in the cloud from 12 months to 25 years.
Call recordings are stored securely and redundantly.
Play and link recordings to customizable objects from inside Salesforce.
Meet compliance regulations using attended or automated IVR consent and customizable recording alerts.
Leverage access control permissions to ensure the right employees have access to the appropriate recordings.
Pause and resume recordings to remove sensitive call data from conversations with your customers.
See Why Our Customers Love Natterbox
Great product and customer service!
From technical point of view it’s a great solution – flexible, easy to implement and native integration with SF brings IVR service to the next level – it saves time when using built-in automation and improves customer satisfaction by personalised routings.
Salesforce Technical Lead
The best of the best
The UI is intuitive on both the CTI and the administrative side of things. The functionality is perfect for our needs. There’s call recording, IVR routing, reporting, call-back, voicemail, etc. Natterbox was incredibly helpful throughout the implementation process and always helped resolve any issues.
Customer experience – Level: super
We have been using Natterbox solution for 2 years and I can say that not only is this a great solution from the technical perspective but also Natterbox people will support you in transition and maintenance like no other company.
Salesforce Product Owner
Great implementation and looking forward to future projects!
Natterbox have been able to understand and manage our expectations to implement a great CTI solution in Salesforce. 4 weeks from initial spec to go live was impressive. Looking forward to part two of the project with a great team to support us.
Senior Salesforce Developer
Something for everyone
Business efficiency has been massively improved since we introduced Natterbox. It was a big shift moving to a cloud telephony system but it has changed our business in so many ways and I can’t even remember how we functioned before!
Head of Operations
Isn’t it time for a voice solution that works for you?
Start maximizing your ROI in Salesforce using a CTI solution that understands your unique needs.