Keep teachable moments on the record
Streamline security and regulatory compliance
Scale up with confidence
Ready to have teachable moments on the record?
Store your call recordings in the cloud from 12 months to 25 years.
Call recordings are stored securely and redundantly.
Play and link recordings to customizable objects from inside Salesforce.
Meet compliance regulations using attended or automated IVR consent and customizable recording alerts.
Leverage access control permissions to ensure the right employees have access to the appropriate recordings.
Pause and resume recordings to remove sensitive call data from conversations with your customers.
See Why Our Customers Love Natterbox
Being able to set up and manage our phone system, contact centre and CTI, inside Salesforce has been a game changer. Natterbox support have been great and are like a part of our team, knowledgeable and always happy to help.
Great product and customer service!
From technical point of view it’s a great solution – flexible, easy to implement and native integration with SF brings IVR service to the next level – it saves time when using built-in automation and improves customer satisfaction by personalised routings.
Salesforce Technical Lead
The best of the best
The UI is intuitive on both the CTI and the administrative side of things. The functionality is perfect for our needs. There’s call recording, IVR routing, reporting, call-back, voicemail, etc. Natterbox was incredibly helpful throughout the implementation process and always helped resolve any issues.
Customer experience – Level: super
We have been using Natterbox solution for 2 years and I can say that not only is this a great solution from the technical perspective but also Natterbox people will support you in transition and maintenance like no other company.
Salesforce Product Owner
Great implementation and looking forward to future projects!
Natterbox have been able to understand and manage our expectations to implement a great CTI solution in Salesforce. 4 weeks from initial spec to go live was impressive. Looking forward to part two of the project with a great team to support us.
Senior Salesforce Developer
Isn’t it time for a voice solution that works for you?
Start maximizing your ROI in Salesforce using a CTI solution that understands your unique needs.