Voice for Salesforce

Personalize customer interactions and boost employee productivity on every call inside Salesforce.

100%

Integrated in Salesforce

10+

Years of voice experience

Global data centers

99.999%

Availability

Build a game-changing phone solution

Deploy and manage your phone system in Salesforce. Give users the flexibility to make calls using their mobile, a web browser, or Microsoft Teams while having all your call data logged in Salesforce.

Deliver impactful experiences

Drag and drop to create powerful IVRs inside Salesforce using clicks not code. Get automated routing and personalization that results in award-winning customer service.

Gain visibility into your operations

Automatically capture critical data points from every call. Satisfy your customers with fewer interactions and give managers complete visibility into performance.

TRUSTED BY THESE BRANDS AND MORE

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Features

Global Platform

Scale and manage your phone platform easily within Salesforce — no hardware or software.

Intelligent IVR

Leverage Salesforce data to make smart, dynamic routing decisions and personalize CX.

Call Disposition Codes

Create and report on a customized set of disposition codes so you have a clear record of the outcome of every call.

Real-Time Call Coaching

Ensure your customers and prospects receive exemplary service by providing live coaching from anywhere in the world.

Click-to-Dial

Make calls directly from Salesforce by simply clicking a lead/contact record’s telephone number — no more manual dialing.

Voicemail

Listen to voicemails in Salesforce or receive them via email as soon as they’re left.

Call Queues

Enhance the experience for your customers with callback requests, custom music, and more.

Automatic Call Distributor

Connect calls to the best available agent through skills-based routing, case owner routing, and more.

Local Presence Dialing

Let your agents display a local number to increase call pickup rates by 30%.

Start Driving Results for Your Business

See how Natterbox streamlines processes and productivity for your contact center agents, sales teams, operations, and remote workers. Whatever your role, Natterbox can be tailored to you.

Contact Centers

Sales

Operations

Remote Working

See Why Our Customers Love Natterbox

Natterbox – Great solution!

We implemented Natterbox after an extensive selection process looking for Salesforce integrated telephony. I can’t recommend a 3rd party app more than this – but the key difference with Natterbox are the humans that work there.

John Cooksley

CRM Specialist / Salesforce Administrator

Great product, great company!

Natterbox was the most aligned with Salesforce, our business platform, we were very impressed by Natterbox’s engagement levels and consideration of our needs. We look forward to a long and successful partnership and to better serving our staff and customers.

Mark Gilbert

Head of IT

Game-changer

Being able to set up and manage our phone system, contact centre and CTI, inside Salesforce has been a game changer. Natterbox support have been great and are like a part of our team, knowledgeable and always happy to help.

Oliver Robbins

Operations Manager

Best of breed technology

The Natterbox team has a strong background in telephony and they really understand the Salesforce product and best practices within it. The integration with Salesforce is built from the ground up and provides world-class customization.

Andrew Russo

Sales Support Engineer

The best of the best

The UI is intuitive on both the CTI and the administrative side of things. The functionality is perfect for our needs. There’s call recording, IVR routing, reporting, call-back, voicemail, etc. Natterbox was incredibly helpful throughout the implementation process and always helped resolve any issues.

Vitchard Sara

Business Analyst

Great product!

Very efficient user interface; has boosted quality and efficiency of customer relations; really integrated well into Salesforce. Would definitely recommend.

Jack Turner

Communications Team Member

Completely changed our telephony

Natterbox has allowed us to be available to our customers outside of business hours. With many exciting features to streamline incoming calls and reduce handling required on each call. This would not have been possible with traditional telephony options.

Michael Bell

Technical Support Agent

Great company

Where they shine is in their support and service offering. We don’t have modern telephony infrastructure but the team worked with us to make sure their solution could fit over the top, and everything was working as we’d like.

Ben Taylor

IT Design Team Leader

Great software, easy to use and implement, and fantastic support!

Natterbox is incredibly easy to use. The flow system is as good as it gets; allowing you to create the most complex call flows and reports in the easiest way possible. What took hours on our previous phone platform, takes minutes on Natterbox.

Justin Shaffer

PAIM / Service Support Coordinator (US)

Something for everyone

Business efficiency has been massively improved since we introduced Natterbox. It was a big shift moving to a cloud telephony system but it has changed our business in so many ways and I can’t even remember how we functioned before!

Sam Matharu

Head of Operations