Native in Salesforce
Years of Voice Experience
Star AppExchange Rating & Summit Partner
Build a game-changing phone solution
Deploy and manage your phone system in Salesforce. Give users the flexibility to make calls using their mobile, a web browser, or Microsoft Teams while having all your call data logged in Salesforce.
Gain visibility into your operations
Automatically capture critical data points from every call. Satisfy your customers with fewer interactions and give managers complete visibility into performance, no matter on location or device.
Check out Salesforce Ben's in-depth review of Natterbox's native telephony app for Salesforce
Scale and manage your phone platform easily within Salesforce — no hardware or software.
Leverage Salesforce data to make smart, dynamic routing decisions and personalize CX.
Call Disposition Codes
Create and report on a customized set of disposition codes so you have a clear record of the outcome of every call.
Real-Time Call Coaching
Ensure your customers and prospects receive exemplary service by providing live coaching from anywhere in the world.
Make calls directly from Salesforce by simply clicking a lead/contact record’s telephone number — no more manual dialing.
Listen to voicemails in Salesforce or receive them via email as soon as they’re left.
Enhance the experience for your customers with callback requests, custom music, and more.
Automatic Call Distributor
Connect calls to the best available agent through skills-based routing, case owner routing, and more.
Local Presence Dialing
Let your agents display a local number to increase call pickup rates by 30%.
See Why Our Customers Love Natterbox
Natterbox – Great solution!
We implemented Natterbox after an extensive selection process looking for Salesforce integrated telephony. I can’t recommend a 3rd party app more than this – but the key difference with Natterbox are the humans that work there.
CRM Specialist / Salesforce Administrator
Great product, great company!
Natterbox was the most aligned with Salesforce, our business platform, we were very impressed by Natterbox’s engagement levels and consideration of our needs. We look forward to a long and successful partnership and to better serving our staff and customers.
Head of IT
Best of breed technology
The Natterbox team has a strong background in telephony and they really understand the Salesforce product and best practices within it. The integration with Salesforce is built from the ground up and provides world-class customization.
Sales Support Engineer
The best of the best
The UI is intuitive on both the CTI and the administrative side of things. The functionality is perfect for our needs. There’s call recording, IVR routing, reporting, call-back, voicemail, etc. Natterbox was incredibly helpful throughout the implementation process and always helped resolve any issues.
Very efficient user interface; has boosted quality and efficiency of customer relations; really integrated well into Salesforce. Would definitely recommend.
Communications Team Member
Completely changed our telephony
Natterbox has allowed us to be available to our customers outside of business hours. With many exciting features to streamline incoming calls and reduce handling required on each call. This would not have been possible with traditional telephony options.
Technical Support Agent
Where they shine is in their support and service offering. We don’t have modern telephony infrastructure but the team worked with us to make sure their solution could fit over the top, and everything was working as we’d like.
IT Design Team Leader
Great software, easy to use and implement, and fantastic support!
Natterbox is incredibly easy to use. The flow system is as good as it gets; allowing you to create the most complex call flows and reports in the easiest way possible. What took hours on our previous phone platform, takes minutes on Natterbox.
PAIM / Service Support Coordinator (US)
Isn’t it time for a voice solution that works for you?
Start maximizing your ROI in Salesforce using a CTI solution that understands your unique needs.
Balancing Customer Service and Regulatory Compliance in Financial Services