Natterbox Insight combines voice transcription, sentiment analysis, and advanced speech analytics to give you an in-depth understanding of the conversations happening across your business. Quickly identify which calls and the sections of those calls you should listen to, and spot opportunities for employee recognition and coaching.
Make your experience actionable
Stop wasting time manually combing through your call recordings. Natterbox Insight highlights specific conversations that represent both the best and the worst of your employees’ interactions with customers and prospects. This takes the guesswork out of quality assurance and makes it easy for managers to provide employees with actionable feedback directly against the record in Salesforce.
Track trends and call sentiment
Keep track of positive and negative conversations to make quick, actionable improvements to your business. Use Salesforce reports and dashboards to monitor trends, enabling you to address issues before they become major pain points and drive continuous improvement across your organization.
Drill down into your conversations
Gain a nuanced understanding of how your customers and prospects really feel. Natterbox Insight can search your call recordings for mentions of specific keywords and topics to provide you with a summary of when and how frequently these come up in conversations with customers and prospects. This information can drive dramatic improvements in overall customer-centricity.
Ready to start analyzing your conversations?
Filter your search to flag the calls that require your attention, saving time manually sifting through call recordings.
Accurately convert voice to text with AI powered audio transcription inside Salesforce.
Monitor specific keywords and get directed to when and where they’re discussed in your call recordings.
AI-Based Call Coaching
Share important calls with your employees and add training notes to give direct feedback inside Salesforce.
Categories & Intent Analysis
Analyze and drill down into key categories and intent e.g. mentions of ‘pricing’ on a sales call or ‘complaint’ about customer service.
Identify positive and negative sentiment through categories and keywords spoken.
Listen to key sections of your call recordings from directly within Salesforce and tag teachable moments for training.
Trend Analysis & Reporting
Track key trends and report on the impact of your training directly inside Salesforce without leaving the platform.
Get notified when feedback is left so you can make quick, actionable improvements and complete recommended training.
See Why Our Customers Love Natterbox
Where they shine is in their support and service offering. We don’t have modern telephony infrastructure but the team worked with us to make sure their solution could fit over the top, and everything was working as we’d like.
IT Design Team Leader
Great software, easy to use and implement, and fantastic support!
A key part of Natterbox being the best is their team, they are always there to support any request and are incredibly helpful and attentive to your needs. Every person, from the first call to our recent emails and calls, is beyond nice.
PAIM / Service Support Coordinator (US)
Natterbox – Great solution!
We implemented Natterbox after an extensive selection process looking for Salesforce integrated telephony. I can’t recommend a 3rd party app more than this – but the key difference with Natterbox are the humans that work there.
CRM Specialist / Salesforce Administrator
Flexibility to be the right solution for most businesses
Every member of the team we’ve worked with has been over-the-top supportive and helpful. We are all working from home now and haven’t had a single stumble. I can’t say enough great things about this company and their product!
Senior Manager Contact Center
Natterbox provides as much assistance implementing their software as you need. We were able to build most of the policies ourselves, however, any issues and their support team was quick to respond. Definitely recommend them.
Software Developer Associate
Isn’t it time for a voice solution that works for you?
To maximize your ROI in Salesforce, you need a cloud telephony provider that understands your unique needs. Natterbox helps you leverage the power of voice to boost productivity and transform the customer experience.